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ABOUT THE PUBLISHER
Australia
HarperCollins Publishers Australia Pty. Ltd.
Level 13, 201 Elizabeth Street
Sydney, NSW 2000, Australia
www.harpercollins.com.au
Canada
HarperCollins Canada
2 Bloor Street East - 20th Floor
Toronto, ON M4W 1A8, Canada
www.harpercollins.ca
New Zealand
HarperCollins Publishers New Zealand
Unit D1, 63 Apollo Drive
Rosedale 0632
Auckland, New Zealand
www.harpercollins.co.nz
United Kingdom
HarperCollins Publishers Ltd.
1 London Bridge Street
London SE1 9GF, UK
www.harpercollins.co.uk
United States
HarperCollins Publishers Inc.
195 Broadway
New York, NY 10007
www.harpercollins.com
Document Outline - Dedication
- CHAPTER 1 | THE NEW RULES
- How to Become the Smartest Person . . . in Any Room
- CHAPTER 2 | BE A MIRROR
- How to Quickly Establish Rapport
- CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT
- How to Create Trust with Tactical Empathy
- CHAPTER 4 | BEWARE “YES”—MASTER “NO”
- How to Generate Momentum and Make It Safe to Reveal the Real Stakes
- CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION
- How to Gain the Permission to Persuade
- CHAPTER 6 | BEND THEIR REALITY
- How to Shape What Is Fair
- CHAPTER 7 | CREATE THE ILLUSION OF CONTROL
- How to Calibrate Questions to Transform Conflict into Collaboration
- CHAPTER 8 | GUARANTEE EXECUTION
- How to Spot the Liars and Ensure Follow-Through from Everyone Else
- CHAPTER 9 | BARGAIN HARD
- How to Get Your Price
- CHAPTER 10 | FIND THE BLACK SWAN
- How to Create Breakthroughs by Revealing the Unknown Unknowns
- Acknowledgments
- Appendix: Prepare a Negotiation One Sheet
- Notes
- Index
- About the Authors
- Credits
- Copyright
- About the Publisher
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