Hotel booking process design & usability

Error message for children 
All three users who tried to reserve a room for a child alone in a room received the following error
message after submitting the page:
Two of the users guessed that this means the child should be entered as an adult and went on to
successfully complete the reservation, although they still didn’t understand why there was a
problem. The third user couldn’t work out what was wrong and never completed the task.
Travel
Select
Two users asked in the usability test whether this guest entry, from the hotel search page, was per 
room or refers to a total number of guests
Source: Travel UCD Research, January 2003
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

50

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Hotel booking process design & usability 
Travel UCD – February 2003 
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

51
9.2 Sites used in the statistical analysis 
TABLE 25: Sites used in the statistical analysis 
Travel agency (16) 
Hotel only (43) 
Hotel chain (28) 
Asiatravelmart.com
Ebookers.com
Expedia.co.uk
Itn.net
Lastminute.com
Lastminutetravel.com
Opodo.co.uk (Worldres)
Orbitz.com
Travelfusion.com
Travelhero.com
Travelnow.com
Travelocity.co.uk
Travelstore.com
Travelworm.com
Trip.com
Zuji.com
1800usahotels.com
4hotelsnow.com
Activehotels.com
All-hotels.com
Betterhotelrates.com
Bookings.org
Bhrc.co.uk
Downtowndisneyhotels.com
Eurhotels.com
eHotel.de
Fastbooking-hotels.com
Holidayhotels.com
Hotelbook.com
Hotelcity.com
Hotelclub.net
Hotelconnect.co.uk
Hotelguide.com
Hotelhub.com
Hotellocators.com
Hotelquest.com
Hotels.com
Hotelsabroad.co.uk
Hotelscentral.com
Hrs.de (English)
Inntopia.com
Laterooms.com
Leisurehunt.com
Lodging.com
Londontown.com
Medhotelsdirect.com
octopustravel.com
Otedis.com
Placestostay.com (US)
Quickbook.com
Roomsnet.com
Superbreak.com
Tablethotels.com
Travelweb.com
Turbotrip.com
Usahotelguide.com
Usarooms.co.uk
Venere.com
Wotif.com
Accorhotels.com
Bestbestern.com
Choicehotels.com
Corushotels.co.uk
Devereonline.co.uk
Fourseasons.com
Hilton.com
Hyatt.com
Jamesoninns.com
Jarvis.co.uk
Jollyhotels.it
Jurysdoyle.com
Kempinski.com
Lemeridien-hotels.com
Marriott.com
Maritim.de
Mill-cop.com
Moathousehotels.co.uk
Orient-express.com
Premierlodge.co.uk
Radisson.com
Sixcontinentshotels.com
Srs-worldhotels.com
Starwood.com
Thistlehotels.com
Travelinn.co.uk
Travelodge.co.uk
Utell.com