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© Springer Nature Limited 2019 (Macmillan Education is part of the Springer Nature Group) and Spotlight Verlag GmbH, 2019
BUSINESS SPOTLIGHT / Communication to arrange communication is now normal
Communication to arrange
communication is now normal
Note: This lesson plan is for both pre-experience and
in-work business students based on an original article 
first published in Business Spotlight issue 7/2019. 
Warmer
Working individually, students write down as many 
forms of communication as they can in three minutes. 
When the time is up, they should compare what they’ve 
written with other students.
Some suggested answers: phone, text message, instant 
messaging, face-to-face conversation, email, letter, telephone or 
video conference, written memo, speech
Key words
Students match the key words with the definitions and 
then find them in the article before reading carefully 
through the article and noticing how they are used in 
context. The words in the task are in the order that they 
appear in the article.
Key:
1. recall
2. associate
3. layer
4. uptight
5. unscheduled
6. contorts
7. impromptu
8. rude
9. indicate
10. suspect
Expressions
In pairs, students find the expressions in the article, 
discussing what they think they mean and what other 
words they could use instead of these expressions. 
Students then ask and answer the questions that contain 
variations of the expressions.
Key:
1. arrive or land in
2. put in a phone number and call it either by touching the 
touchscreen or pressing numbers on the handset
3. make someone feel afraid or scared
4. make a quick visit to see someone
5. open the door to see who is there