Master Thesis Digital Banking & Financial Technology

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POSTGRADUATE PROGRAMME 
Department of Management and Business Administration 
 
 
 
Master Thesis 
 
Digital Banking & Financial Technology 
 
 
 
 
 
 
Student: 
Maria Anastasiou (MDE2003) 
Supervisor:
Dimitrios Cambis 
 
 
 
 
 
 
 
 
 
 
 
Piraeus, 2023 
 
 

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Dedicated to my family 
 

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Abstract 
The banking industry continues to prioritize digital transformation for a 
number of reasons. The key benefit is that it can help banks increase their 
operational efficiency and effectiveness. By streamlining processes and automating 
operations, financial institutions can enhance their ability to be future-ready and 
improve customer and member experiences. In addition, digital banking 
transformation can help banks and credit unions compete more effectively in an ever-
evolving financial ecosystem. In recent years, the banking industry has faced 
increased competition from fintech companies and other non-traditional competitors, 
such as large internet companies. By using digital technology and processes, 
financial institutions can improve their service offerings and delivery methods. Finally, 
the transition to digital banking helps financial institutions reduce costs and boost 
profitability. Banking institutions can reduce their reliance on human labor and 
operating costs by automating operations and adopting current technologies, 
including automation. This helps maintain healthy profit margins, reallocate human 
and financial resources, and remain competitive in a tough market. The purpose of 
this paper was to examine the phenomenon of digitalization of banks, the use of new 
technologies by financial institutions and related frameworks, and new trends in the 
digital banking industry.
Key Words: 
Digital Banking, Digital Transformation, Cost-Efficiency, Financial 
Technology, Digital System, CBDC (Central Bank Digital Currencies) 

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